Frequently Asked Questions
The most frequently asked questions and their answers are listed below. However, we have learned most horse owners want answers to questions specific to their horses and themselves. That is why we ask that you please contact us with your questions.
We hope you telephone us. Email is our second choice because about 95% of our orders require we speak with our customers.
How long do they last?
The short answer is we are not able to predict how long your boots will last. A longer answer is that horses used on pavement or other abrasive terrain will wear their boots out faster. The weight of the horse and rider will affect the rate of wear. The way a horse moves will affect how the boots wear.
We have reports from customers that are surprised how long their boots are lasting. Some are disappointed their boots did not last longer.
Hoofwings are affordable and can be repaired but not resurfaced.
How much do they cost?
Contact us for latest prices.
When do I use my Hoofwings?
When you ride or drive on pavement; when your horse is ouchy; when your horses hooves wear down faster than they grow; when you ride or drive on rocky ground; when you ride or drive on the side of a road. (The sides of roads are notorious for concealing items that dangerous to horses hooves).
Hoofwings can remain on the horse's hooves 24/7 without causing the hooves to become soft.
When is the best time to draw the outlines?
You can draw the outlines of your horses hooves when it is convenient for you. Just tell us when your horse's hooves were trimmed and when you drew the outlines.
Download an order form and read the instructions on the Order page When you are ready to order fax or post to us.
Please contact us for more information
Disclaimer
We do not give refunds.
The first reason we do not give a refund is because we custom make each wing according to the measurements you provided.
The second reason is because once the boots have been put on the horse they are used. We are not able to give a full refund for a used product.
If you are not satisfied with your Hoofwings you should contact us as soon as possible. We can attempt to find a solution. Those who do not want to try and find a solution can mail their Hoofwings back to us. We will sell them, as used, and refund the amount to you.
For those who want to try and find a solution we ask them to redraw the outlines and redo the measurements. Then we'll compare the new information with the original. If there are no differences it won't make sense to try different size Hoofwings. If something has changed we'll suggest they try a different size. We may also try shims in the wings. Shims can help boots fit better.